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Frequently Asked Questions

  • Are your products vegan?
    Most of our products are vegan, however, there are some that are not. The ingredients are listed on each product page so you can make an informed decision on whether the product fits your specific requirements or allergies.
  • I'm allergic to <ingredient>, do you use it in your products?
    The ingredients are listed on each product page so you can make an informed decision on whether the product fits your specific requirements or allergies.
  • Do you accept Wholesale requests?
    Yes! We will talk to anyone about a wholesale order if you are interested in that type of arrangement. However, due to the small nature of our business at this time, we may not be able to accommodate all requests or quantities. You can obtain more information about making a wholesale inquiry by filling out the request form here.
  • I had an item in my cart and it vanished! Where did it go?!
    Oh no! We are so sorry about that! But the good news is, there aren't any gremlins stealing your items! On the other side however, this is due to items with a low stock available. If more than one person has the last available item in their carts, the first person to checkout will get that item and it will be removed from any other carts since it is now sold out.
  • Do you accept custom orders/requests?
    This may be an option in the future, but unfortunately, at this time, we do not accept any custom requests or orders.
  • I bought <some scent> soap before but now it isn't in your shop. How do I get more?
    That is a side effect of small batch, handcrafted soap making. There may, at times, be "best sellers" that are repeated often in the store, but generally, it will be a variety of scents/designs with few repeats. However, if we receive many requests for a particular scent to be brought back, we will do our best to make this happen.
  • I gave you the wrong address, can you fix it?
    If you provided the wrong address at checkout, please send us an email ASAP either directly at hello@pyywhitecreations.com or through the contact page here! If we can get it updated before processing the package, then this shouldn't be a problem. However, if the package has already been shipped, unfortunately, there isn't anything we can do and you'll have to reorder. We highly recommend creating an account on the website, even if you aren't placing an order at that time. This will allow you to add and triple check your address before placing any orders and should prevent any potential typos when checking out. There is no cost for creating an account.
  • How long before my item(s) ship?
    Once you place an order, we will process it within 1-4 business days. This is the estimate we strive for, but during exceptionally busy times (major holidays or such), it may take a little longer.
  • I picked 2 day shipping, but haven't received my package yet. It's been 3 days!
    The shipping speed is for the actually delivery of the package once it has been processed and given to the carrier. After you place an order, we will process it within 1-4 business days. This is the estimate we strive for, but during exceptionally busy times (major holidays or such), it may take a little longer. The shipping time is the time after our processing. Also, depending on the method of shipment selected, it is usually an estimated timeframe. Various things such as distance from our business, weather along the route, etc... all determine how long it will take to reach you and some may cause delays. Once we place the package into the care of the carrier, it is beyond our control and all responsibility for the package is now with them. We do provide you with tracking information so you can keep an eye on the progress. If, in the unfortunate event that the carrier has misplaced your package, you will need to contact them directly and provide them the tracking information we've given you. We are unable to assist in that process as they require the recipient to initiate all claims. We only have access to the same tracking information that you do.
  • USPS lost my package! What do I do?
    If, in the unfortunate event that the carrier has misplaced your package, you will need to contact them directly and provide them the tracking information we've given you. We are unable to assist in that process as they require the recipient to initiate all claims.
  • Do you ship worldwide?
    Yes, we do ship worldwide! With the exception of U.S. embargoed countries, if our shipping vendors (currently: USPS, UPS, FedEx, and DHL) ship to your country, we can ship to you. However, please note that you are responsible for any custom duties, excise tax, or other fees that may be charged by your country's customs office. We recommend checking with your local customs office for more information on these fees before placing an order. Additionally, we will only ship using standard methods as most expedited methods simply cost too much internationally.
  • I got a bill to pick up my order!
    Apologies for that! Some non-U.S. countries add an additional fee (ex. VAT; custom/excise duties) on incoming packages. If you want to find out if you will have to pay these additional fees to receive a package from PyyWhite Creations, check with your local custom's office before placing an order.
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