Question 1

Are your products vegan?

Accepted Answer

Most of our products are vegan, however, there are some that are not. The ingredients are listed on each product page so you can make an informed decision on whether the product fits your specific requirements or allergies.

Question 2

I'm allergic to <ingredient>, do you use it in your products?

Accepted Answer

The ingredients are listed on each product page so you can make an informed decision on whether the product fits your specific requirements or allergies.

Question 3

Do you accept Wholesale requests?

Accepted Answer

Yes! We will talk to anyone about a wholesale order if you are interested in that type of arrangement. However, due to the small nature of our business at this time, we may not be able to accommodate all requests or quantities. You can obtain more information about making a wholesale inquiry by filling out the request form here.(https://www.pyywhitecreations.com/wholesale)

Question 4

I had an item in my cart and it vanished! Where did it go?!

Accepted Answer

Oh no! We are so sorry about that! But the good news is, there aren't any gremlins stealing your items! On the other side however, this is due to items with a low stock available. If more than one person has the last available item in their carts, the first person to checkout will get that item and it will be removed from any other carts since it is now sold out.

Question 5

Do you accept custom orders/requests?

Accepted Answer

This may be an option in the future, but unfortunately, at this time, we do not accept any custom requests or orders.

Question 6

I bought <some scent> soap before but now it isn't in your shop. How do I get more?

Accepted Answer

That is a side effect of small batch, handcrafted soap making. There may, at times, be "best sellers" that are repeated often in the store, but generally, it will be a variety of scents/designs with few repeats. However, if we receive many requests for a particular scent to be brought back, we will do our best to make this happen.

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Frequently Asked Questions